Changes in consumer behaviour:
Consumers are more receptive than ever to changes that can make the in-store experience safer, more accessible, and more convenient.
Looks the news below:
1. As shoppers return to stores, retailers are facing challenges of their own
https://fortune.com/2021/05/27/shoppers-retailers-stores-online-spending-covid/
2. Join my online marketplace. Traditional retail stores are turning to online
marketplaces to survive—allowing third parties, including competitors, to sell
merchandise on their sites in exchange for a share of the profits. This enables
retailers to increase inventory without ever having to own it. See the FT story
https://www.ft.com/content/3be2432a-4d62-4df1-ac6a-6b8ce68800db?shareType=nongift&cid=other-eml-onp-mip-mck&hlkid=fd30943cf3554460ae291d4b245df776&hctky=9431270&hdpid=53d00ebf-ef7c-4946-9b14-df3695462eea
Insights
Why it matters. Consumer behavior has shifted dramatically over
the course of the COVID-19 pandemic. Brand switching, online shopping, and
experimentation with new shopping methods have become de rigueur. Still,
physical stores are often the most profitable fulfillment option for many
retailers. That means there’s no time like the present for retail leaders to
rethink store operations, increase efficiency, and reduce costs.
A familiar technology. Radio-frequency identification (RFID) has been
around for decades, but the increased accuracy and range of the technology
combined with lowered equipment costs make it worth reconsidering. For more on
how using RFID can help retail executives make improvements that cut costs and
increase revenue, see our research and use cases
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